Our Delivery Policy
Disclaimer and Returns
Disclaimer and Returns
We only send parcels within New Zealand, we do not ship to other countries.
Dispatch:
We aim to send out our orders on the same day we receive payment, but during busy times, there may be a delay of up to 48 hours.
Parcels: - Freight Packaging and Handling
Our parcels are sent either by Pass the Parcel, New Zealand Couriers or New Zealand Post, depending on the address the parcel is being sent to, and the size and weight of the contents in order to get the best value.
If your parcel is sent by Pass the Parcel, an atuomated email will be sent to you with tracking details. If you have not received your parcel within 2 to 3 working days, please let us know. Should you request your parcel to be left (non signature) (ie on the door step), once the parcel has been scanned as delivered there is no cover for loss. This is totally at your risk.
For New Zealand Post items, we now track everything, as we have had a few go missing. There is no longer an additional charge for our rural customers.
If you require a specific freight option different to the above, please contact us so that we can try to accommodate you.
Courier - Claims and Insurance
Dispatch:
We aim to send out our orders on the same day we receive payment, but during busy times, there may be a delay of up to 48 hours.
Parcels: - Freight Packaging and Handling
Our parcels are sent either by Pass the Parcel, New Zealand Couriers or New Zealand Post, depending on the address the parcel is being sent to, and the size and weight of the contents in order to get the best value.
If your parcel is sent by Pass the Parcel, an atuomated email will be sent to you with tracking details. If you have not received your parcel within 2 to 3 working days, please let us know. Should you request your parcel to be left (non signature) (ie on the door step), once the parcel has been scanned as delivered there is no cover for loss. This is totally at your risk.
For New Zealand Post items, we now track everything, as we have had a few go missing. There is no longer an additional charge for our rural customers.
If you require a specific freight option different to the above, please contact us so that we can try to accommodate you.
Courier - Claims and Insurance
- Disclaimer and Returns
Please be aware that the products and raw materials we have available are not intended as a replacement for professional medical treatment and advice. Do not diagnose or medicate yourself or others without first seeking medical advice. We strongly advise you to consult a medical practitioner before using any natural remedy, or herb, especially if you have an existing medical condition, are taking medication, are pregnant, or are breastfeeding. Do not use any remedies on children under the age of two, and check the cautions on specific products before using on older children.
Some herbs may interact with prescription drugs. These may include, but not be limited to the Pill, anti-depressants, heart medication. Therefore you should always consult with a medical practitioner before taking or using herbal remedies.
For the remedies used on the skin, always do a 24 hour skin test before using to check for allergies.
Our ointments are all low allergenic, but people can still have allergic reactions to essential oils, and herbs, Aloe, and even things like honey and bees wax. We therefore recommend doing a simple patch test.
The fact that I have personally had success using these remedies, cannot be considered proof of a remedy’s efficacy, our case histories are not from clinical trials. Also results may differ from person to person, and there are many other influencing factors.
Country Herbals does not accept responsibility for any loss, harm or damage that may result from your use or misuse our products or herbs or your failure to seek appropriate medical advice.
Returns Policy- We offer a money back guarantee on the products we sell.
If you are not happy with your purchase, please let us know straight away so we can rectify the problem if possible.
Products must be returned to us within 21 days of purchase date, with the label intact. We do not refund freight.
